How Do I Report An Undelivered Package To Amazon?

What to do if you receive a package from Amazon you didn’t order?

The best thing to do is to report unordered merchandise to Amazon to make them aware of the problem.

Have Amazon Customer service call you..

What if a package is delivered to the wrong address?

When you receive a mistaken delivery, call customer service for the delivery company and explain the situation. Give them the tracking number on the package, as well as the name and address on the package if it’s different from yours. The company will come and pick up the product within a reasonable time frame.

How do I get a refund for undelivered items on Amazon?

To request a refund on an eligible order:Go to Your Orders.Locate your order in the list and click Problem with order.Select your problem from the list.Select Request refund.Enter your comments in the text box.Select Submit.

Does Amazon refund undelivered packages?

When the carrier returns an undeliverable package to us, you will be issued a full refund (including shipping charges). Orders that are returned to us as undeliverable are not able to be re-shipped. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.

What happens if Amazon doesn’t deliver by guaranteed date?

If we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date. The following requirements must be met to qualify for a delivery guarantee refund: … Your confirmed delivery date is included in your order confirmation E-mail.

Can I keep something delivered to me by mistake?

You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). Sellers aren’t permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise.

Can you get a refund if your package is stolen?

If your package was stolen and there’s evidence, take photos and submit those too. If your USPS lost package was insured, you should be able to get a refund directly from USPS. If your USPS package was stolen, you should be able to go through the seller to receive a replacement or refund.

How do I report an Amazon package that was not delivered?

Report the incident to Amazon by calling 844-311-0406 to receive 24/7 immediate assistance.Tracking Your Order. You can track your Amazon order in Your Orders. … Estimated Delivery Windows. … Delivery Information. … Access Codes and Delivery Instructions. … Weekend Delivery Preference. … Notifications. … Customer Service.

Did not receive Amazon package but says delivered?

From the “Tell us more” dropdown menu, select “Where’s my stuff?” and then “Tracking shows delivered but shipment not received.” Finally, click the “Phone” button, enter your number, and click “Call me now” to talk to a representative by phone about your Amazon delivery problems.

Why would I get a package I didn’t order?

This may be a sign that personal information has been compromised and to improve account security, keep a close eye on credit reports and credit card bills. You are allowed to keep the merchandise. The Federal Trade Commission says you have a legal right to keep unordered merchandise.

What do I do if my Amazon package was stolen?

Here are the steps to take if your package is stolen:Search everywhere. Look behind and under objects, check with neighbors, your apartment office, and previous addresses for your package.Locate the tracking number. … Contact customer service. … Contact the shipping carrier. … File a police report.

Why would an Amazon package be undeliverable?

There are many reasons that a package may be returned to us as undeliverable. Item is too big for a P.O. Box. Some items are too big to ship to a P.O. Box and must be shipped to a street address. Incorrect Address/Missing Information.

Does Amazon investigate missing packages?

Does Amazon investigate stolen packages? The buyer has 90 days to file a claim without the help of an Amazon rep so it can be argued the buyer has at least 90 days to report a lost or stolen package. Yes, sellers are responsible for lost packages. Other buyers could give you few days to investigate.

What do I do if UPS says delivered but no package?

If you still cannot locate the package, contact the sender of the package to initiate a trace process with UPS. The sender will then follow up with you on the progress of your shipment.

Can you tell who sent you an Amazon package?

Call the number on the bottom of the AMAZON website and speak to a live agent. Tell them you want to trace a package sent to you from another individual. Give the date, time you received it as well the package number, item description and number if it has one, along with your name, and address.

Who is responsible for a lost package?

The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn’t include a return address, or poorly packaged the item, it’s 100% on you to compensate the customer with a new shipment or a refund.

What happens if you lie about not getting a package?

Of course it is illegal. If you knowingly misrepresent to USPS, or any of the other interstate carriers (e.g., FedEx) that a package that you did in fact receive wasn’t received, you could be looking at a mail fraud prosecution.